Shipping
Policy
1. Processing Time:
• Orders are typically processed within [1-3 business days] after purchase.
• Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates & Delivery Times:
• Standard Shipping: [ 1 week ]
• Expedited Shipping: Contact us on support Email [ Dopaline@hotmailt.com ]
• Free shipping on orders over 99$ !
3. Tracking Information:
• Once your order has shipped, you will receive an email with tracking details.
• If you do not receive tracking information, please contact us at [customer support email].
4. International Shipping :
• We offer international shipping to selected countries.
• Delivery times and shipping rates may vary based on the destination.
5. Customs and Duties:
• Customers are responsible for any customs fees, import duties, or taxes that may apply to their order.
• We are not responsible for delays caused by customs clearance.
Return and Refund Policy
1. Eligibility for Returns:
• Items can be returned within [30 days] of the delivery date.
• Products must be unused, unworn, and in their original packaging with tags attached.
2. Non-Returnable Items:
• Certain items are not eligible for return, such as [final sale items, gift cards, etc.].
• Personalized or custom products cannot be returned.
3. Return Process:
• To initiate a return, contact us at [ Dopaline@hotmail.com ] with your order details.
• Once your return is approved, you will receive instructions on how to send the item back.
4. Refunds:
• Refunds will be issued to the original payment method within [7-10 business days] after the return is received.
• Original shipping costs are non-refundable.
5. Exchanges:
• If you need to exchange an item, please contact us at [ Dopaline@hotmail.com ] to arrange a replacement.
6. Damaged or Defective Items:
• If you receive a damaged or defective item, please notify us within [7 days] of receipt, and we will arrange for a replacement or refund.